At Gavathi, trust is part of the experience we create. This Privacy Policy explains how information is handled when customers interact with Gavathi through our digital services, place orders, communicate with us or use Gavathi features. We aim to handle personal information responsibly, transparently and in accordance with applicable law.
- About This Privacy Policy
This Privacy Policy explains how Gavathi (“Gavathi”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you visit or use our website, mobile applications, ordering services, customer support channels and other Gavathi services (collectively, the “Platform”). By using the Platform, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, Gavathi obtains consent before processing personal information for the relevant purpose.
- Information We Collect
Depending on how you use Gavathi, we may collect information such as your name, mobile number, email address, delivery and billing address, account information, order history, product preferences, customer-support communications, feedback, reviews, transaction references, device and browser information, IP address, approximate location, Platform activity and other information you voluntarily provide. We collect only information reasonably connected with operating, improving, securing and providing our services, subject to applicable law.
- Payment Information
Payments may be processed through authorized third-party payment service providers. Gavathi does not necessarily directly store complete card numbers, UPI PINs, banking passwords, OTPs or similar confidential authentication credentials. Payment providers process payment information according to their own security practices, terms and privacy policies. Never share an OTP, PIN or password with anyone claiming to represent Gavathi.
- Location Information
Where location-based functionality is enabled, Gavathi may use location information to determine delivery availability, show relevant products or services, calculate delivery estimates, support order fulfilment and improve the customer experience. Precise device location is accessed only where the Platform requests it and applicable permissions are granted. You can manage device-level location permissions through your device settings.
- How Gavathi Uses Your Information
Gavathi may use personal information to create and manage accounts; process and deliver orders; provide customer support; communicate order and service updates; process payments and refunds; personalize the Platform; prevent fraud and misuse; maintain security; improve products, packaging, services and customer
experience; conduct analytics; comply with legal obligations; resolve disputes; and send promotional communications where permitted by law and according to your communication preferences.
- Order and Delivery Information
To fulfil an order, Gavathi may share necessary information such as customer name, contact details, delivery location and order-related information with delivery partners, logistics providers, fulfilment personnel or other service providers involved in completing the transaction. Such sharing is limited to information reasonably required for the relevant service and remains subject to applicable law and contractual or operational safeguards.
- Customized Products and Gifting
When you order personalized cakes, gift boxes, engraved products, corporate gifts, poems, greetings or other customized products, Gavathi may process the names, messages, photographs, designs or other personalization information you provide. This information is used to create and fulfil the requested product and may be retained for an appropriate period for order records, customer support, dispute handling or repeat-order functionality, subject to applicable law and your rights.
- Live Kitchen and Preparation Features
Gavathi may introduce live-kitchen, preparation, packing or fulfilment experiences using photographs, video, recorded content or live streams. These features are designed to provide transparency and enhance customer experience. Gavathi takes reasonable measures to avoid unnecessarily exposing personal information of employees, customers or other individuals. Access may be restricted, interrupted or disabled for privacy, security, operational or food-safety reasons.
- Cookies and Similar Technologies
The Platform may use cookies, SDKs, pixels and similar technologies to maintain sessions, remember preferences, understand Platform usage, measure performance, improve functionality, prevent fraud and, where permitted, support relevant marketing. Available cookie choices and consent controls may differ depending on the Platform and applicable law. You can also manage certain cookies through your browser or device settings.
- Analytics
Gavathi may use analytics services to understand how customers interact with the Platform, including pages viewed, features used, general device information, referral sources and performance data. Analytics helps Gavathi identify technical issues, improve navigation, understand demand and enhance products and services. Where required, analytics technologies are used subject to consent or other lawful processing grounds.
- Marketing Communications
Where permitted by law, Gavathi may send information about new products, launches, regional collections, gifting, offers or other updates through email, SMS, messaging services, push notifications or similar channels. You can withdraw from optional promotional communications through available unsubscribe or preference controls. Transactional and service communications relating to active orders, security or important account matters may continue where necessary.
- Sharing of Personal Information
Gavathi does not sell personal information as a commodity. Personal information may be shared with service providers that support payments, delivery, logistics, hosting, communications, analytics, security, customer support and other Platform operations; with professional advisers where necessary; with authorities where legally required; or in connection with a legitimate corporate transaction, subject to applicable safeguards. Gavathi limits sharing to purposes connected with the relevant service, legal requirement or legitimate business operation.
- International Orders and Cross-Border Processing
For international orders, personal information may need to be shared with international couriers, customs authorities, logistics providers, payment providers or other parties involved in export, import and delivery. Information may consequently be processed outside India. Gavathi handles such transfers in accordance with applicable legal requirements and any restrictions governing cross-border transfer of personal data.
- Data Security
Gavathi uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, secure communications, authentication, monitoring, backups and security practices appropriate to the nature of the information. No internet-based system can guarantee absolute security, and customers are also responsible for protecting their account credentials and devices.
- Data Retention
Gavathi retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, fraud prevention, legal compliance, dispute resolution and legitimate operational requirements. Retention periods may differ by category of information and applicable law. Information that is no longer required is deleted, anonymized or otherwise handled according to applicable requirements.
- Children’s Privacy
The Gavathi Platform is primarily intended for customers who are legally capable of entering into transactions. Where services are used by a minor, involvement of a parent or legal guardian may be required under applicable law. Gavathi does not knowingly seek to collect children’s personal information beyond what is necessary for a lawful service. A parent or guardian may contact Gavathi regarding a child’s personal information.
- Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to access information about processing, request correction or updating of inaccurate information, request deletion or erasure where applicable, withdraw consent where processing is based on consent, raise a grievance and exercise other rights provided under applicable data-protection law. Certain information may need to be retained where required for legal, tax, security, fraud-prevention or dispute-resolution purposes.
- Account and Data Requests
Requests relating to personal information can be submitted through the contact details listed in this Privacy Policy or through privacy/account controls made available on the Platform. Gavathi may take reasonable steps to verify your identity before fulfilling a request in order to protect personal information from unauthorized access or deletion.
- Third-Party Websites and Services
The Platform may contain links to or integrations with third-party websites, payment gateways, delivery providers, social platforms or other services. Their privacy practices are governed by their own policies. Gavathi is not responsible for the independent privacy practices of third parties, although Gavathi remains responsible for its own handling of personal information under applicable law.
- Social Media
If you interact with Gavathi through social-media platforms, those platforms may process information according to their own privacy policies. Information you intentionally make public on social media may be visible to others. Gavathi may respond to messages, comments, reviews or customer-support requests received through official social channels.
- Reviews, Photos and User-Generated Content
Where customers submit reviews, photographs, videos, comments or testimonials for publication, the submitted content may be displayed publicly when the customer chooses or consents to publication. Customers are responsible for ensuring they have permission to share personal information or images belonging to other individuals. Gavathi may moderate or remove content in accordance with Platform policies and applicable law.
- Business Transfers
If Gavathi undergoes a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate protections for personal information.
- Legal Requirements
Gavathi may preserve, use or disclose information where reasonably necessary to comply with applicable laws, regulations, court orders or lawful governmental requests; protect customers, Gavathi or others; investigate fraud or security incidents; enforce agreements; or establish, exercise or defend legal claims.
- Changes to This Privacy Policy
Gavathi may update this Privacy Policy as our Platform, products, technology, business operations or legal obligations evolve. The current version will be published on the Platform with an updated “Last Updated” date. Material changes will be communicated where required by applicable law.
- Governing Framework
This Privacy Policy is governed by applicable laws and regulations of India, including applicable data-protection and information-technology requirements, as amended or brought into force from time to time. Additional requirements may apply where Gavathi offers services to customers in other jurisdictions.
- Grievance and Privacy Contact
For questions, privacy requests, complaints or grievances concerning personal information, contact:
Gavathi Privacy / Customer Support
Email: contact@gavathi.com
Phone: +91 9876543210
Address: Nagpur, Maharashtra, India-441106
Gavathi aims to acknowledge and address privacy grievances within the timelines required under applicable law.
- Contact and Consent Preferences
Customers can contact Gavathi to update account information, exercise applicable privacy rights, raise concerns or manage eligible communication preferences. Withdrawal of consent does not affect processing already lawfully carried out before withdrawal and may affect Gavathi’s ability to provide a service where the relevant information is necessary to fulfil that service.